Consolidation of Customer Service Group

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Harris Waste Management Group, Inc. is announcing the closure of its Portland Service Center located in Clackamas, Oregon, effective April 30, 2012.

“Harris’ plan is to consolidate its operations and drive accountability for increased Customer Service through our expanded CSR group”, said Kenneth Galason, President of Harris. “We intend to maintain and grow our business on the west coast by investing in people and partnering with our distributors to drive our inventory availability and field service”.

Harris Field Service Technicians based in Portland and Riverside, California will not be impacted by the closure and parts inventories will be maintained to support Harris’ West Coast Service requirements.

All incoming Service and Parts requests will be directed to the Harris Customer Service (CSR) Groups in Cordele and Baxley.

The direct contact information for Harris Waste Management Group’s CSR Group is 800-710-4994 or 229-273-2500.

Harris Continues to Invest in Latin-America

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Harris is pleased to welcome Fernando Robayo to our team as LATAM Customer Service Advisor. Fernando joins the Harris LATAM team in Harris’ growing investment in Latin-America.

“Fernando is a great addition to Harris’ continued emphasis to our Latin-American customers. He will be a great asset to our expanding presence in the area,” said George Lanza, Global Commercial Director.

Robayo’s responsibilities include attending to client’s needs in equipment and parts sales, service, and customer support. Fernando speaks English, Spanish and has knowledge of Portuguese.

Phone Issues

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Harris is aware of the current phone problems we are experiencing at our Cordele facility and we are working hard to resolve it. Harris has recently upgraded our current phone/communication system in order to provide the type of service and support our customers expect and demand.

We understand this is an inconvenience for our customers and we apologize. Please know that we take your satisfaction with Harris products and service seriously and we are working diligently to resolve the problem and complete our upgrade.

For the time being, our system is working at about 70% capacity. If you have a problem, please bear with us, and follow these simple instructions.

  • If your call is dropped or there is no answer it is the system not letting the call through. Please try to call back. Your call is important to us at Harris.

Unfortunately, this situation is something beyond our control, but we expect to have resolution in a short period of time.

We will keep our website up-to-date with news on the issue at www.harrisequip.com/blog.

Other Helpful Phone Numbers

Marketing and Sales Office – 770-631-7290

Baxley Operations – 800-447-3526

Cordele Operations – 229-273-2500

If you would like you may also call your Regional Sales Manager. For a list and locations please go to www.harrisequip.com/north-american-sales.

Thank you for your patience,

Ken Galason
President

HS6090 sold to Oak Cliff Metals

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Harris is pleased to announce that Oak Cliff Metals has purchased a HS6090 shredder plant including; infeed conveyor, 24 Pulse 2,000HP motor package, ferrous downstream, and non-ferrous separation system to be located in their Waxahachie, Texas location.

“I traveled around looking at a few other shredders and after looking and talking to people about their operations, I just felt more comfortable with the Harris name and their support staff behind their product line,” said Benjie Smith, President. “I have always been a fan of Harris products and I feel sure Harris will still be #1 on my list when installation is complete.”

Scott Holder, Regional Sales Manager for Harris added, “We are excited and look forward to contributing to the success of Oak Cliff Metals’s shredding operation in Waxahachie, Texas.”

Oak Cliff Metals is focused on their customers and their mission is to provide clients consistent services and pricing that maximizes customer return.

Two Harris Shredders sold to Midwest Scrap Management

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Harris is pleased to announce that Midwest Scrap Management, based in Kansas City and St. Joseph Missouri, has purchased two(2) Harris HS shredder plants; a HS 98115 and HS 125125.

These mark the third and fourth Harris shredder plant purchases for Midwest Scrap Management. Midwest bought their first Harris shredder in 2002, a HS 6090.

“From the first HS6090 to the current HS125125 running in Kansas City, Mo., Midwest Scrap has had great success with the Harris Shredders. When came time to expand and purchase another Shredder or two, the decision was an easy one for Kenny Burgess, founder and owner of MSM, Harris was his 1st & only choice” said Jim Summers, Operations Manager.

Summers cited dependability as a main factor in Midwest Scrap’s decision, “When comes to shredders, there just is not another shredder mill that can hold up to the punishment we give our Harris HS125125  day after day.” Summers added, “With over 1,000,000 tons ran thru our HS125125 it has proven itself time and time again to produce some of the cleanest and most dense scrap on the market.”

Along with the purchase of two shredder plants Midwest also purchased a 6000HP drive package to accompany a 7000HP drive package purchased earlier. One of the shredders will be located in Park City, KS, outside Wichita the second will be located in the southern United States.